Ordering your custom suit is a straightforward three-step process:

1. Your Measurements & Customization: You can either submit your own measurements online or book a mobile tailor for an in-person fitting with additional fee. You will then customize your garment on our website.
2. Production & Craftsmanship: Your order is sent to our master tailors for expert production, with every detail meticulously brought to life.
3. Final Delivery: Once complete, your custom suit is delivered directly to your door in a beautifully branded box.

Our standard delivery time is approximately 8 weeks. This timeline is due to the meticulous craftsmanship of our master tailors, who hand-cut and sew each garment in our Hong Kong atelier to your precise measurements.

We can accommodate rush orders for an additional fee.

Yes, there is a minimum order of three shirts or >$400 CAD. There is no minimum order for suits and jackets.

For example, you can purchase (1 Shirt + 1 Trouser) as one order.

Yes, we keep your measurements on file for all future orders, making re-ordering quick and convenient.

For Mobile Tailoring, we will input your measurements after the first order.

Yes, we offer free consultation via email. Click here to contact us.

Yes, we provide a mobile tailor service, with our tailor traveling to your preferred location for the fitting. There may be an additional charge for this service.

Yes, we operate on an appointment-only basis to provide you with a personalized experience. We will meet you at a location of your convenience, whether it's your home or office, to discuss your needs and take your measurements.

Your appointment is a personalized experience. We will discuss your needs and style, guide you through our fabric and customization options, and take your precise body measurements.

We believe in the precision of a professional tailor. During your appointment, our tailor will take your measurements. After your first purchase, your detailed measurement numbers will be available in your user profile, making future orders and re-ordering seamless.

Our garments are hand-cut and sewn by our master tailors at our atelier in Hong Kong, a region known for its heritage in precise and high-quality tailoring. We work with a wide range of fabrics, with a focus on renowned Italian mills. You will be able to view and feel our fabric samples during your trunk show or fitting appointment.

Click here to know more about the fabrics we use.

A suit canvas is a floating internal layer of material that is stitched inside the suit jacket. It provides the suit with its structure and allows the garment to drape naturally on the body.

We provide standard and full-canvas construction as a default for all our suits, which offers a great balance of quality and value.

Off-the-Rack (Ready-to-Wear):These are mass-produced suits in standard sizes that you can buy and take home immediately. They are designed to fit a wide range of body types, but they rarely fit perfectly.

Made-to-Measure (MTM):This is the process we use at Willem H Atelier. We take your specific measurements and use them to adjust an existing pattern to your body. You have the freedom to select your fabric, lining, lapel style, and other design details.

Bespoke:This is the pinnacle of custom tailoring. The term "bespoke" means the suit is made entirely from scratch, with a unique paper pattern created just for you. Every detail is completely tailored to your preferences, and it often requires multiple fittings.

Alteration Fee Structure Details:

The cost of your alteration depends on the method used to obtain your original measurements:

• Willem H Atelier Mobile Tailor (Measurements taken by our staff):Cost: We offer a Free One-Time Alteration for requests submitted within 3 months of delivery.
• Customer Self-Measurement (Measurements provided by the customer):Cost: A $20 Alteration Fee will apply for requests submitted within 3 months of delivery.

We provide detailed care instructions on our website's dedicated "Garment Care Guide" page. Additionally, you will find a care card with your delivery that outlines best practices to ensure your garment lasts for years to come.

We accept all major credit cards for your convenience.

No, there is no additional costs. We are transparent about our pricing. GST/HST will be added to your final order total.

The customs duties and shipping costs are covered by Willem H Atelier, so you will not be charged any extra fees upon delivery.